Holland America Expands Digital Guest Platform with Launch of Navigator Phone App Across Entire Fleet

May 2, 2019.

Holland America Line is expanding the functionality of its popular browser-based Navigator tool into a user-friendly, free app for mobile phones and tablets that can be used on board.  iPhone and Android users can download the Navigator app from the iTunes App and Google Play stores, respectively.

Using Navigator, guests can plan daily activities, explore and book shore excursions, view restaurant menus and make dining reservations, view spa treatments, check their account statement and more. Expected to be the most popular feature is the chat function that enables guests to communicate with each other for free while on board.

Guests also are able to select and save activities to personalize their daily schedule. Those activities appear alongside booked dining reservations and shore excursions, keeping everything easily accessible in one place. Notifications can be set up to send reminders and alerts for reservations, messages and more.

Guests who forget to download the Navigator app prior to embarking can download it once on board free of charge without using internet minutes.

In the coming months, Holland America Line will extend the app offerings for both mobile phones and tablets — currently only available to use during a guest’s cruise — to offer pre-voyage access so guests can review available services and check out the interactive fleet map at any time before boarding the ship.