May 7, 2019.
Princess Cruises today announced the expansion of its MedallionClass to six additional ships in 2020 – Ruby Princess (January 27), Grand Princess (March 29), Enchanted Princess (June 15), Emerald Princess (August 16), Coral Princess (October 16), and Island Princess (December 20) – bringing the enhanced and personalized cruise experience to Australia, New Zealand and a World Cruise for the first time.
MedallionClass vacations are currently available on Caribbean Princess, Regal Princess and Royal Princess, with Crown Princess starting July 24 and Sky Princess beginning October 12, 2019 when the newest ship in the Princess fleet departs the shipyard as the first to be built from the ground up with the Ocean® Guest Experience Platform. By the end of 2020, guests sailing in the Caribbean, Alaska, Panama Canal, Europe, Australia/New Zealand, Mexico, California Coast and on the World Cruise will have the elevated guest experience powered by the OceanMedallion™.
The OceanMedallion is a complimentary wearable device that elevates the guest experience by enhancing guest-crew interactions, eliminating friction points and enabling interactive entertainment to deliver a high level of service and personalized attention on a large scale.
Princess MedallionClass vacations are resulting in high guest satisfaction scores, thanks to a portfolio of experiences specifically designed to save precious time and enhance their cruise vacation, including:
Expedited Arrival – From curbside to poolside in a breeze: Guests who arrive at the terminal with travel documents (i.e. passports) uploaded to their profile enjoy a streamlined and expedited check-in process that gets their vacation started even sooner. Personalization starts pre-cruise as guests become OceanReady™ before arriving at the port.
On-Demand Services – Food, beverage, retail order and hospitality services delivered to your location: Using smart devices, guests have the ability to order drinks, food and retail items like sunscreen with OceanNowTM and have them delivered directly anywhere on board, including to their stateroom.
Family and Friends Locator – Finding travel companions and directional ship information: Accessible on portals throughout the ships and via guests’ smart devices, OceanCompassTM leverages the OceanMedallion to easily locate and chat with friends and family on board, as well as enables point-to-point wayfinding throughout the ship. OceanCompass guides guests throughout their journey, providing directional information so they can seamlessly navigate to their next point of interest.
Other innovative features of the Princess MedallionClass experience include:
Keyless stateroom entry: Access to staterooms is a seamless experience where each guest is securely validated as the door automatically unlocks. Personalized greetings, including loyalty level recognition and celebrations, welcome the guest on their door portal.
Interactive voyage timeline: Available now on ship portals, JourneyViewTM is an interactive timeline that lets guests scroll through all of the events available on board during their voyage.
Wager-based gaming: On smart devices via Ocean Casino™ and on select portals, guests can wager real money on games including slots, poker, bingo, roulette, keno and lottery from anywhere on board.
Interactive game play: On portals located shipwide and using smart devices with PlayOcean™, guests can enjoy a new level of fun with interactive games, a digital scavenger hunt, customizable avatars and more. PlayOcean also transforms guests’ mobile devices into game controllers for interactive gaming on the massive Movies Under the Stars screen.