Carnival Corporation ‘MedallionNet’ Broadband Wi-Fi Announced

September 28, 2017.

Carnival Corporation today announced a major upgrade to the company’s shipboard internet service with MedallionNet, a connectivity service enabled by SES Networks that they say will deliver the best Wi-Fi experience in the cruise industry.

MedallionNet will provide guests with easy-to-access Wi-Fi that features exceptional speeds and bandwidth, pervasive stateroom signal strength and unprecedented service consistency.

The connectivity service – to be delivered in connection with SES Networks – will collectively leverage the leading global satellite operator’s geostationary earth orbit (GEO) and medium-earth orbit (MEO) constellations, managed services, antenna and shipboard technology to significantly enhance the guest experience by providing high-performance and reliable broadband connectivity at sea. This innovative service is enabled by hardware and software shipboard technology advances associated with Carnival Corporation’s proprietary O·C·E·A·N Experience Platform.

MedallionNet is another development to emerge from Carnival Corporation’s Global Experience and Innovation Center located in Miami and is the first end-to-end Wi-Fi service development formulated with a focus on exceeding guest expectations through “GuestCentricity” – an initiative to enhance all aspects of the vacation experience by delivering guests what they want, when, where and how they want it.

MedallionNet leverages multi-band antennas uniquely configured in an innovative shipboard formation to minimize any potential impact to guest connectivity due to seasonal weather or ship positioning, and it fuses multi-orbit satellite bandwidth to deliver a truly immersive guest connectivity experience.

By combining multiple sources of bandwidth to achieve the highest capacity shipboard network ever brought to a cruise ship with an unprecedented volume of shipboard access points, MedallionNet introduces a level of service reliability and signal pervasiveness not previously achieved on ships sailing at sea.

More specifics about MedallionNet and cruise brand implementation will be announced later this year.

Holland America Has A New Shipboard App

 April 28, 2107.

Holland America Line is changing the way guests digitally access shipboard experiences and information across the fleet with the launch of Holland America Line Navigator, a free mobile-friendly tool. Navigator does not need to be downloaded in advance, does not require a paid internet connection and works on the browsers of most personal devices including phones, tablets and laptops.  You simply connect to the ship’s Wi-Fi and open a browser window.  The Navigator screen will automatically appear as the homepage.

Smartphone view of Navigator web app

Using Navigator, guests can plan their daily activities, explore and book shore excursions, view restaurant menus and make dining reservations, view spa treatments, connect to paid internet and look at their shipboard account balance. Additional features include access to ship deck plans, a list of frequently asked questions (FAQs) and links to complimentary internet sites such as hollandamerica.com.

 

To access the full functionality of Navigator, guests can create an account by following a simple registration process. Registering allows guests to plan a personal itinerary, make dining reservations, book shore excursions, view shipboard account information and connect to paid internet. There are no charges to register or use Navigator.

Computer desktop image of Navigator

One of the key features of Navigator is that it allows guests to select and save specific activities to a personalized “my itinerary” to plan out their cruise days up to a week in advance. Those activities show up alongside booked dining reservations and shore excursions to truly help the guest get the most out of their time aboard.